For employer references, please provide your employer’s official work email address wherever possible. When we complete an employer reference, we need to confirm that the information has come from a genuine employer or authorised company representative.
For this reason, we cannot usually accept references from personal email addresses such as:
A work email address helps us confirm that the person replying is connected to the company and is authorised to confirm your employment details.
This helps protect tenants, landlords, agents, and employers from incorrect or unverified information being used in a referencing decision.
We understand that some small businesses, self-employed employers, or sole traders may not have a company email address.
If your employer does not have a work email address, we may ask for extra evidence before we can accept the reference. The exact information required may depend on your situation.
Usually, no. Even if the person is genuinely your manager, we still need to verify that they are authorised to provide the reference.
A personal email address does not clearly prove that the person is connected to the employer.
Please provide your employer’s official work email address, such as an HR, payroll, manager, or company email address.
If your employer does not have one, please tell us and provide any business details you have. Our team will review the case and let you know what else is needed.
We do not automatically reject applications because an employer uses a personal email address. However, it may take longer because we may need to complete extra checks.
Providing an official work email address helps us process your reference faster and more securely.