We understand that waiting for updates can be frustrating. While most applications are completed promptly (usually within 24hrs), there are several reasons why a referencing application may take longer than expected.
Below are the most common causes of delays.
Employment verification often requires direct confirmation from your employer.
We work within standard response timeframes and follow up where necessary. If your employer has not yet responded to our verification request, this can delay completion. We will attempt contact multiple times and may request supporting documents if needed.
Tip: Let your employer know to expect a reference request.
As part of the referencing process, we contact your previous landlord or managing agent to confirm your rental history.
We work within standard response timeframes and follow up where necessary. If we do not receive a response within our standard window, we may request supporting documentation from you (for example, a tenancy agreement or proof of rent payments) so that we can continue progressing your application without unnecessary delay.
In most cases, delays are simply due to response times outside of your control.
Tip: Let your previous landlord/agent know to expect a reference request.
If supporting documents are required (for example, payslips or bank statements), your application will pause until they are uploaded.
You will receive an email notification if this applies to you and will be be able to upload them securely through your Tenantviews portal.
Applications may be delayed if:
Tip: Providing accurate and complete information at submission helps minimise additional verification steps.
If you have multiple income sources, variable income, or are self-employed, additional verification steps may be required as part of a thorough affordability assessment.
This does not indicate a problem with your application — it simply ensures our affordability assessment accurately reflects your financial position.
Where supporting documents are needed, you will be notified by email and be able to upload them securely via your Tenantviews portal.
Our goal is always to complete assessments accurately, fairly, and as efficiently as possible.
Our team actively monitors every application and will contact you as soon as possible if we require anything further.
In most cases, a support ticket will already be open and linked to your application. If you’ve received an email from us, simply reply directly to that message — this keeps your query connected to your application and helps us respond more quickly.
Timely responses are important. If we’ve requested information or clarification, replying promptly helps avoid unnecessary delays.
If you have not received any communication and would like an update, you can contact us:
We’re here to help and aim to keep the process moving as fast as possible.
Please remember that Tenantviews completes the verification checks, but the final tenancy decision is made by your letting agent or landlord.
We aim to keep the process clear, fair, and efficient for all parties involved.