You can request a guarantor to add extra security to a tenancy or when you decide you want a guarantor after the tenant’s referencing is complete. Guarantors provide additional security by agreeing to cover rent payments if the tenant cannot.

When this option appears: The "Request Guarantor Service" button is available only when the tenant’s referencing is completed and a guarantor has not already been requested for that application. If you need a guarantor from the start (e.g. known affordability concerns), you can indicate that when setting up the reference; this article covers adding a guarantor after referencing is complete.

When to Request a Guarantor

Consider requesting a guarantor when:

• Tenant doesn't meet the rent affordability requirement
• You want additional security for the tenancy
• The tenant has borderline affordability but otherwise good references

How to Request a Guarantor

Step 1: Initiate the Request

1. Navigate to the tenant's referencing sidebar page (the page you see when you click their name in referencing overview).
2. In the referencing sidebar, look for the "Additional Services" section at the bottom of the sidebar
3. Click "Request Guarantor Service"
4. Follow the steps and submit
   

Step 2: Confirm and send

1. On the Request Guarantor page, review the application summary (tenant, monthly rent, property, status).
2. Read the "What happens next?" section.
3. Tick the confirmation box: "I confirm that I want to request a guarantor for this application."
4. Click "Send Guarantor Request" to send the request, or Cancel to go back.

After sending, you’ll see a success message and be redirected.

Step 3: What Happens Next

1. Request Sent: The tenant receives an email asking them to provide the guarantor’s details (name and contact information).
2. Tenant provides details – The tenant submits the guarantor’s information.
3. Guarantor Invited: The guarantor gets an invitation to complete their profile
4. Referencing: The guarantor undergoes comprehensive Fullview checks

Guarantor Requirements

Guarantors must meet strict criteria:

• Income: Must earn at least 3 times the monthly rent
• Referencing: Undergo Fullview comprehensive checks
• Location: Must be a UK resident

Important Notes

• Guarantors are legally bound to cover rent if the tenant defaults
• The guarantor referencing process is separate from the tenant's
• You can track the guarantor's progress in the referencing dashboard

Need Help? Contact support if you have questions about the guarantor process or need assistance with a specific application.